Frequently Asked Questions
Here are the questions the team at Plumber Elimbah fields most often from homeowners around Elimbah, from quoting and payment through to septic tanks and burst rural lines. Sixteen answers sit below in four groups, so jump straight to the one matching your problem.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Each answer is a single sentence, because the detail that matters to your job comes out in the conversation. The full range of services sits under four groups of work:
- Emergency plumbing covers burst pipes, overflowing loos, cold tanks and gas leaks
- General plumbing takes in tap and toilet repairs, bathrooms, kitchens, gas fitting and leak detection
- Drainage handles blocked drains, camera checks, stormwater lines and sewer work
- Hot water covers repairs on existing tanks and full changeovers
Still unsure where your job fits? Start on the home page for the full service list, or head to contact for the details that help a call run smoothly.
Prices, Quotes and Booking
Money questions come first, because nobody wants a surprise on an invoice. These four cover how pricing works, how you pay and what helps us when you ring.
Call (07) 3524 7117How do I get a price for a job?
The price lands on paper before anyone picks up a tool, because we quote the job first and the number you sign off on is the number that stands.
How can I pay on the day?
Card and EFTPOS both run on site, so when the work is finished you settle up on the driveway and there is no invoice coming behind it.
How far ahead do I need to book?
Ring (07) 3524 7117 early and we will aim for same-day where we can, otherwise booked visits land inside the week on the regular runs we already do past streets like Bigmor Drive.
What should I tell you when I call?
Name the fixture, describe what it is doing, and give the street or road, because those three details get the right gear on the van the first time.
The Services We Cover
The next four settle scope: what we work on, what we replace, what the gas side of the licence allows and where your responsibility starts. Rural blocks throw up a few of these that city folk never ask.
Call (07) 3524 7117Do you work on septic tanks?
Yes, pump-outs get arranged, outlet filters get rinsed, and trenches get looked over, since no public sewer runs through this township and every block handles its own waste.
Can you replace hot water systems?
Yes, electric, solar and heat pump units all get swapped, and solar is the usual changeover in this postcode area, with 762 solar installs recorded against 322 heat pump installs.
Do you do gas fitting as well as water pipes?
Yes, gas is part of the licence, so heaters, ovens and bayonet points all get connected and pressure-tested by us, with the compliance certificate left with you before the van rolls.
Which pipes are mine to look after?
Unitywater owns the mains in the street, and because no sewer main reaches properties here, everything from your meter onwards, tank and trenches included, belongs to you.
Emergencies and Make-Safe Steps
When something is going wrong right now, the first minutes matter more than the booking. These four cover what counts as urgent, what to do before we arrive and what the local creeks do to plumbing.
Call (07) 3524 7117What counts as an emergency?
Water running that the meter cannot stop, a pan spilling onto the floor, any whiff of gas, or effluent surfacing from a trench, and each one gets jumped on today.
What do I do about a gas smell?
Get everyone outside first and ring from the footpath, because a switch or a flame indoors is what turns a smell into a fire, then we take it from there.
Will a burst rural service line show up on my bill?
Nearly always, since the buried run from a roadside meter to an acreage house covers real distance, and a split in it can trickle quietly until the account spikes.
Do creek floods affect plumbing here?
They can, with council records listing a medium-likelihood flood along the middle part of Elimbah Creek in May 2015 and a rarer, very large one on King Johns Creek that same month.
Local Ground and Old Systems
The last group covers the conditions shaping most jobs on these blocks: forest roots at the boundaries, wet ground beside the creeks and a whole town of first-generation hot water units.
Call (07) 3524 7117Why do drains block so often out here?
Roots do most of it, with the pines and scrub of the surrounding state forests crowding the boundaries, and fine roots working into every ageing joint on the long runs to the tank.
Does the high water table cause problems?
It does, because creek-flat ground keeps groundwater shallow through the wetter years, so a hole opened to reach a buried line starts filling before the pipe itself shows, which slows any dig.
Why do tanks fail in the older estates?
The building wave here dates from the 1980s onward, so the first round of hot water units has simply run out of years, and a sharp winter morning is what tips them over.
How do I book a plumber?
Ring (07) 3524 7117, tell us what is happening at your place, and we lock in a time, put the price on paper before any work starts, and take card or EFTPOS on site.
